User Data Deletion

Your Right to Data Deletion

Under the Nigeria Data Protection Regulation (NDPR), you have the right to request deletion of your personal data. We are committed to honoring this right while maintaining compliance with legal and regulatory requirements.

Important Information Before Requesting Deletion

Data deletion is permanent and cannot be undone
Your storefront and all products will be removed
You will lose access to order history and analytics
Some data may be retained for legal compliance (see below)
Outstanding payment disputes must be resolved first

How to Request Data Deletion

Option 1: Through Your Dashboard

Log in to your OrderLink account
Go to Settings → Account
Scroll to the Delete Account section
Click "Request Account Deletion"
Confirm your decision and provide a reason (optional)
You will receive a confirmation email

Option 2: Email Request

If you cannot access your account, send a deletion request via email:

Send email to: privacy@orderlink.ng

Subject: Data Deletion Request

Include the following information:

Full name associated with the account
Phone number used for registration (your primary account identifier)
Username/store name
Reason for deletion (optional but helpful)

Verification Process

To protect your account security, we will verify your identity before processing the deletion. Since your account is registered using your phone number, verification will typically involve:

We will send a verification code to your registered phone number
You may need to provide additional identification documents
If requesting via email, we will verify your identity through your registered phone number

What Data Will Be Deleted

Upon approval of your deletion request, we will permanently delete:

Your account information (name, phone number)
Store information (name, description, images)
Product listings and images
Marketing preferences and communication history
Analytics and usage data
Session data and login credentials

Note: Customer email addresses collected during checkout (required by payment processors) are associated with transactions and will be retained according to our legal obligations described below.

Data Retained for Legal Compliance

Some data must be retained to comply with Nigerian financial and tax regulations:

Required Retention (7 years)

Transaction records and payment history
Invoice and receipt data
Tax-related information
Financial statements

Fraud Prevention

Basic account identifiers may be retained to prevent fraud, abuse, and creation of duplicate accounts. This data is anonymized and cannot be used to identify you personally.

Legal Disputes

If there are ongoing legal disputes, payment issues, or investigations, relevant data will be retained until the matter is resolved.

Processing Timeline

Request Received

We acknowledge your request within 24 hours

Identity Verification

2-3 business days to verify your identity

Review and Processing

3-5 business days to process the deletion

Confirmation

You receive confirmation that deletion is complete

Total timeline: Your data will be deleted within 10 business days of request verification, unless there are legal holds or outstanding disputes.

Alternative: Download Your Data

Before deleting your account, you may want to download a copy of your data:

Log in to your dashboard
Go to Settings → Privacy
Click "Download My Data"
You'll receive a downloadable file with your information within 48 hours

Questions or Concerns

If you have questions about the data deletion process:

Email Support

privacy@orderlink.ng

Our privacy team typically responds within 24-48 hours on business days.

Related Information

For more information about how we handle your data, please review our Privacy Policy and Terms of Service.