Privacy Policy
Last updated: December 15, 2025
Introduction
Welcome to OrderLink. We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to create storefronts and manage online orders in Nigeria.
Information We Collect
Seller Information
When you create a seller account, we collect:
- Name and username
- Phone number (your primary account identifier)
- Store information (name, description, logo)
- Business details for payment processing
- Bank account information for payouts
Customer Information
When customers place orders through your store, we collect:
- Customer name
- Email address (required by payment processors like Paystack, Flutterwave, and OPay)
- Phone number for delivery coordination
- Delivery address and details
Product and Order Data
We collect information about:
- Products you create and sell
- Orders placed through your store
- Payment and transaction details
- Order status and fulfillment information
Usage Information
We automatically collect:
- Device information (browser type, operating system)
- IP address and location data
- Pages visited and features used
- Analytics data to improve our service
How We Use Your Information
We use your information to:
- Provide and maintain the OrderLink platform
- Process payments and manage transactions
- Send order notifications via WhatsApp
- Provide customer support
- Analyze usage patterns to improve our services
- Detect and prevent fraud or unauthorized access
- Comply with legal obligations
- Send important updates about the service
Third-Party Services
We work with trusted third-party service providers:
Payment Processors
- Paystack - Payment processing and transaction management
- Flutterwave - Alternative payment processing
- OPay - Mobile payment services
These payment processors have their own privacy policies governing how they handle your payment information.
Infrastructure and Storage
- Supabase - Database and authentication services
- Vercel - Hosting and content delivery
Communication
- Meta (WhatsApp Business API) - Order notifications and customer communication
Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication systems
- Regular security audits and updates
- Access controls and monitoring
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate or incomplete data
- Request deletion of your data (subject to legal requirements)
- Export your data
- Opt-out of marketing communications
- Close your account
To exercise these rights, please contact us using the information below.
Data Retention
We retain your information for as long as your account is active or as needed to provide services. Some data may be retained longer for legal, tax, or accounting purposes. Transaction records and financial data are retained for 7 years as required by Nigerian law.
Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience, analyze usage, and maintain your session. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.
Children's Privacy
OrderLink is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the service after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights:
- Email: privacy@orderlink.ng
- Phone: Available through your dashboard support
Governing Law
This Privacy Policy is governed by the laws of the Federal Republic of Nigeria. We comply with the Nigeria Data Protection Regulation (NDPR) and other applicable data protection laws.